Kingsoft Hotelex
The Hospitality Operating System

Run your hotel, club, restaurant or lounge from one connected system.

Kingsoft Hotelex unifies POS, stock, payments, reservations, reporting, accounting, QR menus and staff control. Built in Kenya. Trusted by Club Iris, Timba, Panama, Lacucina and Blackstars since 2008.

Kingsoft Hotelex dashboard showing live revenue, active orders, waiter balances, room occupancy and payment methods
Operating since 2008 · Headquartered Nairobi, Kenya · Deployed at Club Iris · Timba · Panama · Lacucina · Blackstars · Alfakher
The Operations Problem

Hospitality runs on a hundred small systems. None of them talk to each other.

Manual cashier reconciliation. Untracked waiter balances. Stock leakages no one notices until inventory day. Split counters that don't add up. Owners flying blind on what the bar, kitchen or shisha lounge actually did last night.

01 / RECONCILIATION
Manual cashier reconciliation
Cashiers spend 40+ minutes per shift hand-matching M-Pesa confirmations, cash drawer, and POS sales. Mismatches go unnoticed for days.
02 / WAITERS
Untracked waiter balances
No live view of which waiter is carrying unpaid bills. Forwarded bills sit in limbo. Disputes happen at shift close, not when they can still be resolved.
03 / STOCK
Stock leakages
Bottles disappear between delivery, store, bar and POS. No automatic deduction means no audit trail. By the time variances show up in stocktake, the leak is weeks old.
04 / COUNTERS
Split counters that don't reconcile
Bar, kitchen, shisha, room service, cocktails — each on its own till or notepad. Owners get five separate end-of-day numbers that never sum cleanly.
05 / VISIBILITY
Owners flying blind
Reports arrive a day late, in spreadsheets, after staff have already shaped the narrative. Real-time questions get answered with "let me check tomorrow."
06 / SILOS
POS, rooms, accounting, payroll disconnected
A bar charge doesn't post to a hotel guest's room. Payroll doesn't read shift attendance. Accounting double-enters everything. Each system is fine alone, useless together.
The Product Suite

Five products. One platform.

All Kingsoft products share a single back-office, a single chart of accounts, and a single source of truth. Buy what fits your venue. Add the rest when you grow.

FLAGSHIP · HOSPITALITY

Kingsoft Hotelex

The full hospitality operating system. POS, stock, rooms, accounting and payroll for hotels, clubs, restaurants, bars and lounges.
  • Cashier & waiter interfaces
  • Stock and store management
  • Rooms, reservations, guest accounts
  • Payroll: NSSF, NHIF, PAYE, payslips
  • 60-degree finance with auto-journals
From KSh 75,000 setup · monthly support tiered
RETAIL · 360° SHOPS

Managex

Retail POS for shops and multi-branch stores. Barcode inventory, supplier accounts, and payment processing across cash, mobile, card and bank.
  • Inventory with barcodes & reorder points
  • Supplier accounts, balances, statements
  • Credit / invoice sales, discounts
  • Daily summary, per-product, per-staff
  • Cash, M-Pesa, Card, PDQ, Bank Transfer
From KSh 45,000 setup · per-terminal pricing
CLOUD · ALWAYS-ON

Kingsoft360

Cloud-hosted POS for venues with reliable internet, multiple branches, or owners who run multiple venues from one phone.
  • Multi-branch consolidated reporting
  • Cloud dashboards for owners
  • Stock and sales sync across outlets
  • Mobile owner app
  • Hot-standby for offline operation
From KSh 12,000/mo per branch
GUEST-FACING · QR

Hotelex Guest Menu

Branded QR menu and guest experience. Scan to view the menu, order from the table, pay via M-Pesa, rate the service. Already live at Alfakher and other venues.
  • Per-table QR codes & session refs
  • Categorized menu with images
  • STK / PayBill payment options
  • Service ratings & feedback
  • Customer self-service mode
From KSh 18,000 setup per venue
HARDWARE · BUNDLED

POS Hardware & Printers

All-in-one touchscreen terminals and 72mm thermal receipt printers, sold and supported as a bundle with the software.
  • All-in-One i3, 4GB, 64GB, 1080p touch
  • Windows 7/8/10 and Linux ready
  • 72mm thermal, ESC/POS, USB & LAN
  • 1.5M-cut lifetime cutter
  • Onsite installation & training
KES 48,600 KES 42,000 terminal
BACK-OFFICE · REPORTS

Kingsoft Insight

Reporting, analytics and inventory control. Sees every counter, every shift, every till — pulls them into one dashboard owners actually read.
  • Live revenue by department
  • Waiter performance & balance
  • Variance reports for stock
  • Shift Z-reports & cash drops
  • Export to Excel, PDF, CSV
Included with all software products
Owners See Everything In One Place

The dashboard the bar manager opens at 2am to find the leak.

Real-time view of revenue, active orders, waiter balances, room occupancy, stock alerts and payment methods. Per venue, per shift, per department. The kind of visibility owners pay enterprise prices for elsewhere.

Kingsoft Hotelex dashboard

Revenue Live

Day, week, month, year. Sparklines, deltas, and per-department breakdown updated every transaction.

Active Orders

Open orders by counter — kitchen, bar, shisha, room service. See what's in flight, not just what closed.

Waiter Balances

Every waiter, every unpaid bill, every minute it's been sitting. Forwarded bills shown in their cashier's queue.

Stock & Payment Splits

Low-stock alerts ranked by velocity. Payment mix (M-Pesa, Cash, Card, Bank) reconciled live, not at close.

Hotelex Modules

Every counter, every till, every report — one module each.

Scroll across the modules that make up Kingsoft Hotelex. Buy them bundled, or activate as you grow. Documented in the live Hotelex Manual.

M / 01

Point of Sale

The waiter, cashier and back-office views that turn a busy floor into a billable transaction stream.

  • Waiter interface
  • Cashier interface
  • Live waiter balance summary
  • Forwarded & unforwarded bills
  • Bulk payment clearing
  • Payment codes
M / 02

Counters & Tables

Department-aware counters routed by item. Designed for clubs and lounges where the bar, shisha and kitchen each need their own queue.

  • Department counters
  • Virtual counters for mobile servers
  • Kitchen counter
  • Bar counter
  • Cocktail counter
  • Shisha counter
  • Room service counter
M / 03

Stock & Store

Stock receipts to issuing to sales — auto-deducted, costed and audit-logged at every step.

  • Delivery & issuing
  • Item categorization
  • Reorder points
  • Stock reports & variance
  • Multi-store transfers
M / 04

Rooms & Front Desk

Reservations, check-ins, guest accounts and integrated charging from any other counter to the room.

  • Rooms register
  • Reservation calendar
  • Check-in / check-out
  • Guest accounts
  • Charges from bar / restaurant
  • Invoicing & guest folios
M / 05

Finance & Accounting

Every POS sale, stock movement and payroll run journaled automatically to its account. Owners read GAAP, not spreadsheets.

  • Auto-journaling
  • Chart of accounts
  • Daily, monthly, annual P&L
  • Bank reconciliation
  • Audit trail per transaction
M / 06

Payroll

Basic pay, benefits, deductions. Generates NSSF, NHIF and PAYE monthly returns plus master roll and individual payslips.

  • Employee records
  • NSSF returns
  • NHIF returns
  • PAYE monthly
  • Master roll
  • Printable payslips
M / 07

Reports & Analytics

Robust, exportable reports for every interface — POS, stock, finance, payroll and rooms. Filtered to the shift, the counter, the waiter, the item.

  • POS categories & items
  • Cashier till summary
  • Shift Z-reports
  • Stock variance
  • Excel / PDF / CSV export
QR Menu & Guest Experience

Customers scan, see the menu, pay from their phone.

The Kingsoft Hotelex QR menu is already live at venues including Alfakher in Nairobi. Branded per venue, table-aware, and integrated to the POS — so the guest's tap-to-pay reconciles into the cashier dashboard in real time.

  1. 01

    Customer scans the table QR

    Each table has a unique QR code carrying its session reference (e.g. T07-A8K2) so payments and ratings attach to the right bill.

  2. 02

    Branded menu opens on phone

    Categorized menu with bar, shisha, cocktails, pool — pricing in KSh, descriptions and images. No app install required.

  3. 03

    Bill context attached automatically

    What the waiter has already added shows up on the guest's phone. Guests can request items, call the waiter, or pay what's open.

  4. 04

    STK / PayBill payment options

    One tap STK Push for single payers. PayBill account reference for group splits — multiple guests can each pay different amounts to the same session reference.

  5. 05

    Cashier sees confirmation live

    M-Pesa C2B callback updates the cashier dashboard the moment payment lands. No shouting "did you confirm?" across the floor.

  6. 06

    Guest rates the experience

    After payment, a 5-star rating across food, service, atmosphere, entertainment and staff. Owners see ratings tied to the waiter, shift and venue.

Kingsoft Hotelex QR menu shown on phone with Alfakher menu, prices in KSh and pay-bill button
Live preview — the real Kingsoft QR menu, already serving venues today LIVE · K360GUESTS.COM
Hospitality Workflows

The shifts you actually run, mapped end-to-end.

Every product in the suite is built around the four workflows below. If your venue runs them today on paper and shouting, Hotelex runs them in software.

Workflow / Restaurant

Order → Bill → Pay → Report

Waiter takes orderKitchen receivesBar receivesCashier billsCustomer paysOwner sees report
Workflow / Club

Virtual Counter → Forward → Clear → Stock → Sales

Cowgirl on virtual counterBill forwardedCashier clearsStock auto-reducesSales report
Workflow / Hotel

Check-in → Charges → Invoice → Reconcile

Guest checks inRoom account openedBar & restaurant post chargesInvoice generatedPayment reconciled
Workflow / Guest QR

Scan → View → Order → Pay

Guest scans QRMenu opensOrder / payment linked to tableCashier confirmsGuest rates
POS Hardware

Sold, installed and supported as a bundle.

Kingsoft Hotelex hardware ships pre-imaged with the software you bought. No setup nights, no driver tickets. Onsite installation and staff training included.

Kingsoft Hotelex POS terminal hardware on hotel front desk
  • All-in-One Touchscreen Terminal
    Intel i3 · 4GB · 64GB · 1080p Capacitive Touch · LAN + WiFi · Win 7/8/10 + Linux
    KES 48,600KES 42,000
  • 72mm Thermal Receipt Printer
    ESC/POS · USB + LAN · 1.5M-cut life · Win/Linux/Mac/Android drivers
    KES 10,200KES 8,000
  • Kitchen / Bar Display Bundle
    15" capacitive touch · LAN · routed by counter from POS
    From KES 36,000
  • Onsite Install + Training
    2-day setup, staff training, 30-day on-call
    Included
Integrations & Expansion

Extensible. By design, not by accident.

Kingsoft Hotelex is built for Kenyan hospitality first — M-Pesa, eTIMS, multi-branch, online ordering and on-prem deployments for venues with unstable internet. Status shown below is realistic, not aspirational.

M-Pesa STK PushLive
M-Pesa PayBillLive
Card / PDQLive
Bank TransferLive
KRA eTIMSQ3 ’26
Accounting ExportsQuickBooks · Sage
Online ReservationsQ4 ’26
Loyalty / StampsRoadmap
SMS NotificationsLive
WhatsApp ReceiptsPilot
Multi-Branch ReportingLive
On-Prem DeploymentLive
Clients & Venues

Trusted by Nairobi's hospitality, since 2008.

Kingsoft Co. Ltd has been building hospitality software in Kenya for 18 years. The names below are publicly displayed on kingsoft.biz and at the live venues using Kingsoft and its QR menu today.

Club Iris
Club · Nairobi
Timba
Lounge · Nairobi
Panama
Hotel · Nairobi
Lacucina
Restaurant · Nairobi
Blackstars
Lounge · Nairobi
MDCCCXXIV
Venue · Nairobi
Alfakher
Shisha Lounge · QR Menu Live
Managex Shops
Retail · Multi-branch
Client names sourced from the public kingsoft.biz homepage filmstrip and the live k360guests QR menu deployments. Used here as public social proof.
Book a Demo

See it running in your venue.

30 minutes. Live walkthrough on the dashboard, the waiter app, the cashier till, and the QR menu — using a venue setup that matches yours.

  • Phone+254 729 089 638
  • Emailinfo@kingsoft.biz
  • OfficeCiata City Mall, Kiambu Rd, Opposite Ridgeways, Nairobi
  • Webkingsoft.biz
  • Instagram@kingsoft_hotelex_software

Request a Demo